Privacy Policy — How luky8 Handles Your Data

1 Introduction

This Privacy Policy applies to all services provided by luky8 through the website luky8.fun, including account registration, sports betting on cricket, PSL and football, casino games, slots, live casino, the VIP programme and all associated promotional activities.

By registering an account on luky8, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how your data is handled, the support team is available 24 hours a day through the live chat on the platform.

2 What We Collect

luky8 collects personal information in the following categories during normal platform use:

Registration Data

When you create a luky8 account you provide your full name, date of birth, email address or mobile number, and a password. This is the minimum required to open an account and is used for authentication, communication and age verification.

Identity Verification Data

For the purposes of identity verification — particularly before processing withdrawals above certain thresholds — luky8 may request a copy of your national identity card, passport or other government-issued identification document. This data is used solely for verification and is not retained beyond the period required.

Payment and Transaction Data

To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, credit and debit cards and mobile wallets, luky8 collects transaction references, payment method identifiers and transaction amounts. Full payment card details are not stored by luky8 — these are processed directly by the payment provider.

Activity and Gaming Data

luky8 records your betting and gaming activity, including sports bets placed (cricket, PSL, football, esports), casino game sessions, slot play, bonus claims and VIP tier activity. This data is used for account management, dispute resolution, bonus management and responsible gaming monitoring.

Technical Data

When you use the platform, luky8 automatically collects device information, browser type, operating system, IP address and session duration data. This information is used for security monitoring, fraud prevention and platform performance improvement.

3 How We Use Your Data

The table below summarises the main purposes for which luky8 uses your personal data and the basis for doing so:

4 Payments and Identity Verification

All financial transactions on luky8 are in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or card, the transaction is processed through the relevant payment provider's systems. luky8 receives confirmation of transaction status and reference data but does not store full card numbers or mobile wallet PINs.

Before certain withdrawals are processed, luky8 may request identity documentation to verify that the account holder matches the payment method being used. This is a standard process applied equally to all accounts regardless of VIP tier. Documentation submitted for verification is reviewed by the luky8 compliance team and stored securely for the minimum period required.

5 Who We Share Data With

luky8 shares personal data with third parties only where necessary to deliver the services you use. We do not sell data or share it for commercial marketing purposes unrelated to luky8.

Payment Processors

To process PKR deposits and withdrawals, relevant transaction and identity data is shared with payment providers including JazzCash, Easypaisa, Raast, banking partners and card networks. Each of these partners is bound by their own data protection obligations.

Identity Verification Partners

Where third-party identity verification services are used to confirm the identity of account holders, the minimum required data — typically name, date of birth and ID document details — is shared with those providers for verification purposes only.

Game Providers

Casino games, slots and live casino titles on luky8 are provided by third-party game developers. Session data including stake amounts and game outcomes is processed by these providers' systems to operate the games. Game providers do not receive full personal profile data.

Customer Support Tools

The luky8 24/7 support team uses internal tools to access account information when resolving queries. These tools are restricted to support staff and relevant account data is accessed only for the purpose of resolving the specific query raised.

Legal and Compliance

luky8 may disclose data to relevant authorities where required by applicable law, in response to a valid legal request, or to investigate suspected fraud, abuse or misuse of the platform.

6 Cookies and Tracking

luky8 uses cookies and similar technologies to operate core platform functions and to understand how players use the site. Cookies do not contain payment information or passwords.

• Essential cookies — Required for the platform to function. These keep your session active while you're logged in, remember your language preference and maintain your bet slip contents. These cannot be disabled without breaking core platform functionality.
• Functional cookies — Remember your display preferences and optional settings such as odds format. These improve the usability of the platform but are not essential.
• Analytics cookies — Used to understand aggregate patterns of platform usage — which sections are most visited, where errors occur and how long sessions last. This data is anonymised and used for internal improvement only.
• Security cookies — Help detect and prevent fraudulent account access, unusual session patterns and automated bot activity.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use the platform normally. Blocking analytics cookies will not affect platform functionality.

7 Data Retention

luky8 retains your personal data for as long as your account is active and for a reasonable period after account closure to comply with legal and compliance obligations. Specific retention periods vary by data type:

• Account registration data is retained for the lifetime of the account and for a period after closure.
• Transaction records including PKR deposits and withdrawals are retained for a minimum of five years from the transaction date to comply with standard financial record-keeping requirements.
• Identity verification documents are retained for the minimum period required and are then securely destroyed.
• Customer support communications are retained for a period sufficient to allow resolution of any follow-up queries related to the same matter.
• Gaming activity logs are retained for account management and responsible gaming review purposes and are not kept indefinitely.

8 Data Security

luky8 applies technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or loss. These measures include encrypted data transmission across all platform pages, password hashing, restricted internal access controls and regular security reviews.

While luky8 takes data security seriously, no internet-connected platform can guarantee absolute security. You also play a role in protecting your account — do not share your login credentials, use a strong unique password for your luky8 account, and contact support immediately if you suspect unauthorised access.

9 Your Rights Over Your Data

As a registered luky8 account holder you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team via 24/7 live chat or through the email address on the Contact page.

10 Minors

luky8 is strictly for adults aged 18 and over. We do not knowingly collect or store personal data from anyone under 18 years of age. If luky8 becomes aware that a registered account belongs to someone under 18, the account will be closed immediately and any personal data associated with it deleted or anonymised in accordance with our data retention policy.

If you believe a minor has registered on luky8, please contact the support team immediately so the matter can be investigated and addressed.

11 Marketing Communications

With your consent, luky8 may send you promotional communications about platform offers, PSL betting specials, VIP programme updates, new casino games and seasonal promotions. These communications are sent by email or SMS to the contact details associated with your account.

You can opt out of marketing communications at any time by updating your preferences in account settings or by contacting support. Opting out of marketing will not affect essential account communications such as transaction confirmations, security alerts or support responses.

12 Changes to This Policy

luky8 may update this Privacy Policy from time to time. When material changes are made, the updated policy will be published on this page with a revised date at the top. Where changes significantly affect how your data is used, luky8 will make reasonable efforts to notify active account holders via the email address or mobile number on their account.

Continued use of the luky8 platform after a policy update is published constitutes acceptance of the updated Privacy Policy. We recommend checking this page periodically to stay informed of how your data is handled.

13 Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to report a data concern, please contact the luky8 support team through the 24/7 live chat available on the platform. You can also reach us at the email address displayed in the footer of this page.

When submitting a data access or deletion request, please include your registered account email address or mobile number so we can locate your records and respond efficiently. We aim to respond to all data-related requests within 30 days of receipt.